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Go to the shopOrdering & delivery
What country do you ship to?
Enjoy our global shipping services, delivering to a wide array of destinations. We rely on DHL Express to ensure your package arrives quickly and safely.
How long does it take to deliver?
It depends on your region usually takes 4 - 10 days for instock items.
If your order includes both in-stock and pre-order items, we typically ship the full order together once all items are available. However, if you would prefer to receive the in-stock items first and have the pre-order items shipped separately once they're ready.
How much is the shipping?
We offer free world wide shipping via DHL express. Sales items are final sale and excluded from free shipping
In April 2024, Jadeite decided to participate in DHL's "GOGREEN PLUS" service. This program allows customers to reduce the carbon emissions associated with their orders by using sustainable aviation fuel (SAF) supplied by DHL.
Jadeite takes pride in being one of the pioneering fashion brands in environmental protection. It is our desire to mitigate the negative impact of emissions on our customers and our planet.
Do I need to pay taxes?
ALL INTERNATIONAL ORDERS MAY BE SUBJECT TO IMPORT DUTIES AND TAXES ONCE A SHIPMENT REACHES YOUR COUNTRY. Additional customs clearance charges must be paid by you; we have no control over these charges and cannot predict what they might be charges. Please contact your local customs office to request details of these.
What if I refuse the shipment?
If you choose to refuse your shipments, you will be responsible for any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to our warehouse. This amount will be deducted from your merchandise refund.
